Public agencies now hold portfolios of successful pilots, most of which no longer run anywhere. The reasons are structural rather than technical, sitting in procurement thresholds, budget cycles and ownership. A pilot is easy to buy because it is small; the system it should beco…
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A resident applying for benefits through a polished new government app can still wait weeks for a routine correction, because the modern interface is often a thin layer sitting on top of a mainframe system built decades ago. Public-sector digital transformation has mostly modern…
Read insightPublic agencies now hold portfolios of successful pilots, most of which no longer run anywhere. The reasons are structural rather than technical, sitting in pr…
A resident applying for benefits through a polished new government app can still wait weeks for a routine correction, because the modern interface is often a t…
